Refund & Returns

Last updated: March 2026

Print-on-Demand Products

As all DreamFrame products are individually printed to order, returns and exchanges for personal preferences (design choice, color, style) are not possible. This is in accordance with § 312g para. 2 no. 1 BGB and Art. 16(c) EU Directive 2011/83/EU.

When We Do Offer a Refund or Replacement

We stand behind the quality of our products. You are entitled to a full refund or free replacement if:

  • Printing errors – The print quality is noticeably poor, blurry, or misaligned
  • Damaged in transit – The product arrived broken, cracked, or visibly damaged
  • Wrong product – You received a different model or design than ordered
  • Manufacturing defect – The case has material defects (e.g., cracks, warping)

How to Request a Refund

  1. Contact us within 14 days of receiving your order
  2. Email us at [email protected] with:
    • Your order number
    • Clear photos showing the issue
    • A brief description of the problem
  3. We will review your request within 2 business days
  4. If approved, we will either send a replacement or issue a full refund to your original payment method

Refund Processing Time

Approved refunds are processed within 5–7 business days. Depending on your bank or payment provider, it may take an additional 3–5 business days to appear on your statement.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us. We're happy to help.